I called repeatedly during the week and finally got a call back from my distributor that there was nothing they could do for 10 more days. I left messages for my distributor and Phantom Screen asking for someone to call me back on Monday so that I could unlock the lower arm and keep the screen from tearing even more. The screen fabric ripped at the lower left edge. ![]() The upper mechanism simply continued to pull on a no longer moving lower arm until something had to give.and what gave was the fabric of the screen. The upper mechanism (that pulls the lower arm up and rolls the screen) must not have any way of sensing the increase in tension because something is jammed and no longer moving. About 1/3 of the way up, the left side of the lower arm locked in place and would not / could not move. A family member pushed the button on the remote to raise the screen. I went with a much more expensive screen because it was "Fully warrantied for as long us I owned it". When I bought the Screen, that was the deciding factor. My disappointment comes in because of what I think is / was a misleading description of their "Lifetime Warranty". ![]() Product : Let me start by saying that the Phantom Screen itself is great. I did my due diligence and bought a good product with a GREAT warranty.or so I thought. I am the type that will pay extra for a product that has a good warranty. If I wanted new fabric, I was told it would be $1200.and take 4-6 week during the hottest part of the summer. ![]() And then "the call" came from some poor receptionist who was left to do "the dirty work" to tell me that Phantom Screen had rejected the warranty claim because Phantom Screen had retroactively changed their warranty after my purchase and would no longer warranty my screen. When they finally did come out, both technicians that came were in complete agreement that the lower arm failed - not the screen - and that I was covered under the lifetime warranty. ![]() Service rating : Let me start by saying that the Phantom Screen itself is great.
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